Frequently asked questions

What are the ingredients of the adhesive?


Our adhesive is formaldehyde and latex free and Cyano-acrylate based.




What products should I use to take care of my eyelash extensions?


– Oil free cleanser
– Oil free makeup remover (oil free)
– Protective Sealant (applied every second day to form a protective barrier against natural oils & pollutants) Extends the bond of the adhesive




What is the refund policy?


Refunds will only apply to items returned within 7 days of purchase. They must be unused, in the original packaging, unopened and without damage. Return postage will be at the customers expense and the original postage cost will be forfeited.




Can eyelash extensions be removed?


Yes absolutely. They must be removed by a Lash Technician using a specially formulated removal solution specific to the adhesive that has been used. It is a simple and quick procedure. Please do not attempt to remove the lash extensions yourself as this will cause damage & premature removal of your natural lashes.




When to avoid eyelash extensions?


– Eye infection
– Cosmetic eye surgery
– Rapid eye movement
– Eyes that are quite sensitive
– Always have the urge to rub your eyes




How often should I get touch-ups?


Eyelash Extensions last between 4-6 weeks, depending on your natural lash cycle and aftercare. B & B by Vera Salvo recommends 2, 3 or 4 week infills to keep them looking full, depending on your lash cycle and aftercare.




What are the before and after care for eyelash extensions?


Before Your Eyelash Extensions

  • Remove any eye makeup/contact lenses
  • Do not wear waterproof/resistant mascara or liquid eyeliner for at least 48hrs prior your appointment
  • Do not tint, perm or curl lashes with a clamp curler at least 48hrs prior your appointment
  • Do not use oil near eye area, inc: oily make-up remover, cleansers, eye cream, sunscreen, etc, near your lases for at least 24 hours prior your appointment
  • Please advise if you have: Eye infection, conjunctivitis, sore/swollen eyes, recent laser surgery, etc

Eyelash Extension Aftercare

  • Keep lashes dry and away from heat and steam for 24/48 hours
  • Use oil free make-up remover, cleansers, face/eye creams, etc
  • Do not perm or curl extensions with a clamp curler (Heated eyelash curlers are safe to use)
  • Do not use waterproof/water resistant mascara or liquid eyeliner
  • Avoid rubbing, pulling, sleeping on, touching and brushing your extensions
  • Do not rub your face with a towel, instead gently blot and allow lashes to dry naturally *Do not attempt to blow dry your lashes
  • Mineral make-up, sea water, tears, excess sweating, oily skin, sunscreens, etc, can also affect the bond, so try to avoid or use extra care with these where possible
  • Daily cleaning is required - we will tell you how.